Cancellation policy

Some items in our store may be offered as subscriptions, pre-orders or try-before-you-buy purchases. This cancellation policy explains how to change or cancel these types of purchases.
Subscriptions
When you buy a subscription, you will receive recurring deliveries based on the duration and frequency of the subscription you selected.
Your payment details will be stored securely and you will be charged for each delivery, unless you choose to pay in advance.
Some subscriptions may renew automatically at the end of their term. If you don't want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails include links to your order, where you can manage your subscription.
See our return policy for details about returns and refunds.
Pre-orders
When you buy a pre-order, you are buying a product that is out of stock or coming soon. We may collect no payment or a partial deposit when you place the order, store your payment method, and then collect the full or remaining payment at a later date.
You can cancel a partially paid pre-order that has not yet been processed. If the order has already been processed, you cannot cancel it, but you can request a full or partial refund. See our return policy for details about returns and refunds.
Try before you buy
When you order an item to try before you buy, we authorize your payment method before fulfilling the order. You have a set period of time to decide whether to keep the item. Once that period ends, if you have not returned the item, we will charge your payment method for the full amount.